azjill Privacy Policy

1. Overview

This Privacy Policy applies to all personal data collected, used, stored, and otherwise processed by azjill in connection with the operation of the azjill online gaming platform at azjill.net (the "Platform"). It applies to all registered players, prospective players, and visitors to the Platform, regardless of the device or network used to access it.

azjill respects the privacy of every individual who interacts with our Platform. We process personal data only where we have a lawful basis to do so, and we implement technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure.

By registering an account on azjill, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not register an account or use the Platform.

This Privacy Policy should be read alongside the azjill Terms and Conditions, which govern the overall legal relationship between you and the Platform. In cases of conflict between this Policy and the Terms and Conditions regarding data matters, this Privacy Policy shall prevail.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 and all applicable data protection legislation, azjill is the personal information controller responsible for your personal data collected through the Platform.

azjill operates within the PAGCOR licensing framework applicable to online gaming operators in the Philippines. As a regulated entity, azjill is subject to data handling requirements imposed by PAGCOR in addition to those prescribed by applicable Philippine law.

All data-related enquiries, requests to exercise privacy rights, and complaints regarding the handling of your personal data should be directed to the azjill Data Protection Officer using the contact details set out in Section 15 of this Policy.

3. Personal Data We Collect

azjill collects the following categories of personal data in connection with the operation of the Platform:

4. How We Collect Your Data

azjill collects personal data through the following means:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, respond to a survey, or otherwise interact with the Platform.
• Automatically: When you access or use the Platform, we automatically collect device and usage data through cookies, web beacons, log files, and similar tracking technologies. See Section 10 for details on our use of cookies.
• From third parties: We may receive data about you from identity verification providers, payment processors (such as GCash and PayMaya), fraud prevention services, and, where required, from public records or regulatory databases to fulfil our KYC and AML obligations.
• From your device: With your permission, certain features of the Platform may access device-specific data such as location data or push notification permissions where you have enabled these on your device.

5. How We Use Your Personal Data

azjill processes your personal data for the following purposes:

• Account Registration and Management: To create and maintain your azjill player account, verify your identity, and manage your account settings and preferences.
• Identity and Age Verification: To verify that you meet the minimum age requirement of 21 years and that the identity information provided is accurate, in compliance with PAGCOR requirements.
• Payment Processing: To process deposits and withdrawals through supported payment channels including GCash, PayMaya, BPI, BDO, Metrobank, and cryptocurrency networks.
• Anti-Money Laundering and Fraud Prevention: To monitor transactions for suspicious activity, comply with AML obligations, screen against relevant watchlists, and prevent fraud and abuse on the Platform.
• Regulatory Compliance: To fulfil our obligations under applicable Philippine law, PAGCOR requirements, and any other regulatory framework applicable to the operation of the Platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance via live chat and email support channels.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling, enforce self-imposed limits and self-exclusion requests, and comply with responsible gaming obligations under the PAGCOR framework.
• Platform Security: To protect the integrity and security of the Platform, detect and prevent unauthorised access, and safeguard player accounts.
• Marketing and Promotions: Where you have consented or where we have a legitimate interest to do so, to send you information about azjill promotions, bonuses, and platform updates. You may opt out of marketing communications at any time through your account settings.
• Platform Improvement: To analyse usage patterns, improve the functionality and user experience of the Platform, and develop new features and services.

azjill will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for such processing.

6. Legal Basis for Processing

azjill processes your personal data on one or more of the following legal bases, as applicable to each processing activity:

• Contract Performance: Processing is necessary to perform the contract between you and azjill (i.e., the Terms and Conditions), including account management, payment processing, and the provision of gaming services.
• Legal Obligation: Processing is necessary to comply with a legal obligation applicable to azjill, including KYC verification, AML monitoring, age verification, and regulatory reporting requirements under PAGCOR and Philippine law.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by azjill, including fraud prevention, platform security, and the improvement of our services, provided that such interests are not overridden by your data protection rights.
• Consent: Where required by applicable law, azjill will seek your consent before processing your personal data for a specific purpose, such as sending marketing communications. You have the right to withdraw consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

7. Data Sharing & Disclosure

azjill does not sell your personal data to unaffiliated third parties for their own marketing or commercial purposes. We may share your personal data with the following categories of recipients, strictly to the extent necessary:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors engaged to facilitate deposits and withdrawals on the Platform.
• Identity Verification Providers: Third-party KYC and document verification services engaged to assist with the identity and age verification process.
• Fraud Prevention and AML Services: Providers of fraud detection, risk screening, and anti-money laundering services engaged to protect the Platform and comply with applicable obligations.
• Technology and Infrastructure Providers: Cloud hosting providers, content delivery networks, customer support platforms, and other technology vendors engaged to support the operation of the Platform.
• Regulatory Authorities: PAGCOR and any other competent regulatory authority with jurisdiction over the operation of the Platform, to the extent required by law or regulatory direction.
• Law Enforcement and Courts: Philippine law enforcement agencies, courts of competent jurisdiction, or other governmental bodies, where disclosure is required by law, court order, or applicable legal process.
• Professional Advisers: Legal, accounting, audit, and other professional advisers engaged by azjill, subject to appropriate confidentiality obligations.

Where azjill engages third-party service providers to process personal data on its behalf, such providers are subject to contractual data processing agreements requiring them to process data only on azjill's documented instructions and to implement appropriate security measures.

8. Data Retention

azjill retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule, azjill retains the personal data of registered players for a minimum of five (5) years from the date of account closure or from the date of the last transaction, whichever is later. This retention period reflects regulatory requirements applicable to online gaming operators under the PAGCOR framework and AML legislation.

Specific retention periods applicable to different categories of data are as follows:

• Identity and KYC Documents: Retained for a minimum of five (5) years following account closure, as required by AML regulations.
• Financial and Transaction Records: Retained for a minimum of five (5) years following the date of each transaction.
• Gaming and Betting Records: Retained for a minimum of three (3) years following account closure.
• Customer Support Communications: Retained for two (2) years following the resolution of the relevant support interaction.
• Marketing Preferences: Retained until you withdraw consent or until the Platform ceases operations, subject to periodic review.

Upon the expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents re-identification.

9. Data Security

azjill implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption of data in transit using industry-standard TLS (Transport Layer Security) protocols.
• Encryption of sensitive data at rest, including financial and identity data.
• Strict access controls ensuring that personal data is accessible only to authorised personnel who require it to perform their duties.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Employee training on data protection obligations and information security practices.
• Incident response procedures for the detection, investigation, and notification of personal data breaches in accordance with applicable law.

10. Cookies & Tracking Technologies

azjill uses cookies and similar tracking technologies on the Platform to support the operation and improvement of our services. A cookie is a small text file placed on your device when you access a website. We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are required for the Platform to function and cannot be disabled. They are used to maintain your login session, remember your security preferences, and ensure the Platform operates correctly.
• Performance and Analytics Cookies: These cookies collect information about how players use the Platform — such as which pages are visited most frequently — and help us improve Platform performance. The data collected is aggregated and anonymous.
• Functionality Cookies: These cookies allow the Platform to remember choices you have made, such as your language preferences or responsible gaming settings, to provide a more personalised experience.
• Targeting and Marketing Cookies: With your consent, we may use cookies to deliver relevant promotional content based on your browsing activity on the Platform. You may opt out of these cookies at any time through the cookie preference settings.

You may control and manage cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the Platform. Strictly necessary cookies cannot be disabled without significantly impairing your ability to use the Platform.

11. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 and applicable regulations, you have the following rights in relation to your personal data held by azjill:

To exercise any of the above rights, please contact the azjill Data Protection Officer using the contact details in Section 15. azjill will respond to all verified requests within thirty (30) days. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you.

12. Minors & Age Restriction

The azjill Platform is strictly intended for persons aged 21 years and older, in accordance with PAGCOR regulations governing online gambling in the Philippines. azjill does not knowingly collect personal data from individuals under the age of 21.

If azjill becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be suspended immediately and the personal data of the minor will be deleted as soon as reasonably practicable, subject to any applicable legal retention obligations.

If you believe that a minor has registered an account on the Platform or that azjill has inadvertently collected personal data from a minor, please notify us immediately at [email protected] so that we can take appropriate action.

13. International Data Transfers

In the course of operating the Platform and engaging third-party service providers, azjill may transfer your personal data to countries or territories outside the Philippines. Where such transfers occur, azjill ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under Philippine law, including:

• Entering into data transfer agreements with recipient parties that incorporate equivalent data protection obligations.
• Transferring data only to jurisdictions that have been assessed as providing an adequate level of data protection.
• Implementing standard contractual clauses or other recognised transfer mechanisms where required.

Details of the specific safeguards applicable to any international transfer of your personal data are available upon request from the azjill Data Protection Officer.

14. Changes to This Privacy Policy

azjill reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal or regulatory requirements, or Platform operations. The revised Policy will be posted on the Platform with the updated effective date.

Where changes are material, azjill will notify registered players via the email address associated with their account or through a notice displayed upon login. Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised Policy.

We recommend that you review this Privacy Policy periodically to remain informed of how azjill handles your personal data. The date of the most recent revision is displayed at the top of this document.

15. Contact & Complaints

For any enquiries, requests to exercise your privacy rights, or concerns regarding the handling of your personal data by azjill, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 through the azjill Platform — the fastest way to get a response.
• Email: [email protected] — please mark your subject line "Data Privacy Request" for prioritised handling.

azjill aims to acknowledge all data privacy requests within five (5) business days and to resolve requests within thirty (30) days, extendable to sixty (60) days for complex matters with prior notice.

If you are not satisfied with azjill's response to your privacy concern, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC). Information about how to file a complaint with the NPC is available through official Philippine government channels.